Everygame Help Centre for Accounts, Bonuses and Payouts
Real people, around the clock. Live chat, email and a self-service knowledge base from us, written in plain Aussie English.
Live Chat 24/7
Our chat opens from the bottom-right corner on every page. Average reply time under two minutes during normal hours.
Email Support
Drop a message to our support inbox and a real person replies within a few hours, usually inside one.
Self-Service Knowledge Base
Search our knowledge base for accounts, deposits, withdrawals, bonuses, verification and responsible gambling tools.
Banking Help
Card declined? Crypto address mismatch? Our banking team handles funding and withdrawal queries directly.
Verification Desk
ID, address or source of funds questions go straight to one of our trained verification agents rather than general support.
Security Issues
Suspect a compromised account or a phishing attempt? Use our dedicated security channel for priority response.
How support actually works at our place
Our support team is open around the clock, twenty-four hours a day, three hundred and sixty-five days a year, on both live chat and email. Live chat is the fastest option for anything time-sensitive, and during normal hours the average wait sits under two minutes. Email is the right choice for longer questions or anything that involves attaching documents.
We split the team into specialist desks so the right person sees your message the first time. General queries about where to find a game, what the minimum deposit is or where to set a limit go to our front-of-house agents who handle the volume. Banking queries on declined cards, missing deposits, withdrawal timing or crypto address mismatches go straight to the banking desk. Verification queries on ID uploads, address documents or source of funds reviews go to our compliance team. Security questions about suspicious activity or potential phishing go to the security desk on a priority channel.
For self-service, our knowledge base covers the same ground in plain language. Most questions are one search away. If the article does not solve it for you, every page in our help centre has a one-click hand-off to live chat that prefills the article you were reading, so the agent already knows the context before you type a word.
If you ever feel play is getting out of hand, reach for our responsible gambling tools first. Deposit limits, loss limits, session timers, cool-off and self-exclusion are all in your account, and we will happily walk you through them if you prefer to talk to a person. We train every agent on our team to put your wellbeing ahead of any single wager, and to escalate to a senior reviewer the moment a conversation looks like it needs more time than a quick reply can offer.
How do you open an account with us?
Tap our Sign Up button in the header, enter an email and a password, set your country to Australia and confirm that you are eighteen or older. The whole flow takes about a minute. We do not ask for documents at sign-up. You can fund the account and start playing straight after, and we will request verification documents the first time you withdraw so we have everything tidy for the cash-out and every future one after it.
How long do our withdrawals actually take?
Crypto withdrawals from us usually clear within an hour after our routine security review, and Lightning Network requests often clear inside a few minutes. Cards and bank transfers run on the rails of the traditional banking system, so we ask for one to three business days on those. We do not pad our timelines with invisible holding days and we publish our payout SLA in plain sight, so you can always hold us to it.
How does our verification process work?
Upload a clear photo of a government photo ID and a recent utility bill or bank statement from inside your account page. We review most uploads inside two to four hours during normal business hours and we tell you straight away if anything is missing rather than letting the file sit. Once verified, you do not need to send fresh documents for routine future withdrawals, only when something material changes on your account.
How do you reach a real human at our place?
Live chat is open twenty-four hours a day, three hundred and sixty-five days a year, and the average reply time during normal hours sits under two minutes. The chat bubble lives in the bottom right corner of every page on the site, so you never have to hunt for it. Email is the right choice for longer questions or anything that involves attaching documents, and we usually reply inside an hour during the day.
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Still need help from us?
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